Please take photos or videos of the item and email them to us at hello@biggietravel.com within 48 hours of receiving your order. Make sure the original packaging is intact to ensure a smooth and hassle-free return. We will inspect the product, and once the defect is confirmed, you will receive a replacement with free shipping. Thank you for your understanding.

• Keep your suitcase’s lock set to 0-0-0 until you’re sure you want to keep it.
• Keep your original packaging—you’ll need it if you want to return your order.
• Refunds: Available within 15 days of purchase (unused items only).
• Exchanges: If your product is defective or damaged, please contact our customer service team for assistance.